Welcome to Trekster! These Terms and Conditions (“Terms”) govern your access to and use of the Trekster website (“Website” or “Platform”) and services provided by Trekster (collectively referred to as the “Services”). By accessing or using the Platform, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using the Platform.
1. Definitions
- “User” refers to anyone who accesses, browses, or registers on the Platform, including travelers, guides, and other visitors.
- “Traveler” refers to any User seeking trekking and adventure travel experiences through the Platform.
- “Guide” refers to any individual or entity offering trekking services, itineraries, or related assistance through the Platform.
- “Content” refers to all information, data, text, images, and other materials submitted, posted, or displayed by Users on the Platform.
2. Acceptance of Terms
By using Trekster, you agree to abide by these Terms, our Privacy Policy, and any other rules or guidelines applicable to specific sections of the Platform. Trekster reserves the right to modify these Terms at any time without prior notice. Continued use of the Platform constitutes acceptance of any updated Terms.
3. Eligibility
- You must be at least 18 years old to use Trekster.
- Users under 18 must use the Platform under the supervision of a parent or legal guardian.
- Guides must comply with applicable local, regional, and international regulations governing their services.
4. Registration and Account Responsibilities
4.1 Registration To access certain features, Users must create an account. During registration, you agree to:
- Provide accurate and complete information.
- Update your information to ensure it remains current.
- Maintain the confidentiality of your account credentials.
4.2 Account Security You are responsible for all activities under your account. Notify Trekster immediately of any unauthorized access or security breach.
5. Use of the Platform
5.1 Permitted Uses Users may use Trekster for lawful purposes, such as:
- Travelers: Booking trekking and adventure travel experiences.
- Guides: Listing and providing trekking services, itineraries, or related assistance.
5.2 Prohibited Uses Users shall not:
- Post false, misleading, or inappropriate content.
- Use the Platform for fraudulent activities.
- Violate intellectual property rights.
- Upload viruses, malware, or harmful code.
- Use bots, scrapers, or automated tools to extract data from the Platform.
6. Content Ownership and License
6.1 User Content By posting content on Trekster, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute your content for the purpose of operating and promoting the Platform.
6.2 Platform Content All content on Trekster, excluding User Content, is owned by or licensed to us. Users may not reproduce, distribute, or exploit this content without prior written consent.
7. Guide Listings and Traveler Bookings
7.1 Guides Guides are responsible for:
- Ensuring that their listings comply with applicable laws and regulations.
- Providing accurate and detailed descriptions of their services.
- Delivering services as described in their listings.
7.2 Travelers Travelers are responsible for:
- Reviewing the terms and conditions of each guide’s listing.
- Providing accurate information when making bookings.
- Complying with payment terms and schedules.
8. Fees and Payments
8.1 Free and Paid Services Trekster offers both free and premium services. Premium features may include promoted listings, priority support, or advanced analytics. Details of pricing and payment methods are available on the Platform.
8.2 Transaction Fees Trekster may charge transaction fees for payments processed through the Platform. Any applicable fees will be disclosed during the transaction process.
8.3 Refund Policy Refunds for canceled bookings are subject to the refund and cancellation policies outlined in each guide’s listing. Trekster is not responsible for disputes between Travelers and Guides.
9. Cancellation and Refunds
9.1 Cancellation by Travelers Travelers may cancel bookings subject to the cancellation policy outlined by the Guide. Refund eligibility will depend on the Guide’s specific policy.
9.2 Cancellation by Guides Guides may cancel bookings if circumstances prevent fulfillment. In such cases, Travelers will be eligible for a refund.
10. Ratings and Reviews
Users may submit ratings and reviews of Guides, services, or experiences. By submitting a review, you agree that:
- Your review reflects your honest opinion.
- Trekster reserves the right to remove reviews deemed false, misleading, or inappropriate.
11. Disclaimers and Limitation of Liability
11.1 No Guarantees Trekster does not guarantee:
- The quality or safety of trekking experiences offered by Guides.
- Successful transactions between Travelers and Guides.
11.2 Limitation of Liability To the fullest extent permitted by law, Trekster is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform.
12. Indemnification
You agree to indemnify and hold Trekster harmless from any claims, damages, losses, or expenses resulting from your:
- Violation of these Terms.
- Use of the Platform.
- Interaction with other Users.
13. Privacy Policy
Your use of Trekster is subject to our Privacy Policy, which outlines how we collect, use, and protect your data. Please review the Privacy Policy for more information.
14. Third-Party Links
The Platform may contain links to third-party websites. Trekster is not responsible for the content or practices of these external sites. Users access third-party links at their own risk.
15. Governing Law and Dispute Resolution
15.1 Governing Law These Terms are governed by the laws of [Insert Jurisdiction].
15.2 Dispute Resolution Disputes will be resolved through:
- Negotiation between the parties.
- Mediation or arbitration if necessary.
16. Modifications to the Platform
Trekster reserves the right to modify or discontinue any part of the Platform without prior notice. Users agree that Trekster is not liable for any changes or interruptions.
17. Entire Agreement
These Terms constitute the entire agreement between you and Trekster regarding your use of the Platform, superseding any prior agreements.